![]() ![]() That led to more business complexity, which in turn led to more rules and processes. ![]() In order to grow, we had to purchase other companies that did have innovative products. ![]() We had become increasingly efficient and decreasingly creative. Faced with losing something, we will do everything we can to avoid losing it. Employees are likely to take even less time off if you remove the vacation allotment altogether because of a well-documented human behavior, which psychologists refer to as “loss aversion.” We, humans, hate to lose what we already have, even more than we like getting something new.The safer the atmosphere, the more innovation you will have. If you want to encourage innovation, you should develop an environment where people feel safe to dream, speak up, and take risks.What’s worse, company values - as articulated - rarely match the way people behave in reality. Corporate culture can be a mushy marshland of vague language and incomplete, ambiguous definitions.Our culture, which focused on achieving top performance with talent density and leading employees with context, not control, has allowed us to continually grow and change as the world, and our members’ needs, have likewise morphed around us. ![]() It was not obvious at the time, even to me, but we had one thing that Blockbuster did not: a culture that valued people over process, emphasized innovation over efficiency, and had very few controls. ![]()
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